Refund Policy

1. Overview

We strive to ensure satisfaction with our Service. If you are not satisfied with your purchase, please review our refund policy below.

2. Eligibility for Refunds

• Refunds are available for purchases made within 14 days, provided you have not used a significant portion of your credits or generated excessive thumbnails.
• To request a refund, contact us at hello@thumbengine.com with your account and transaction details.

3. Non-Refundable Items

• Refunds are not available for accounts found in violation of our Terms of Service.
• Credits or features already consumed are non-refundable.

4. Processing Refunds

• Approved refunds will be processed to your original payment method via Paddle within 7-10 business days.
• We reserve the right to refuse refunds if abuse is suspected.

5. Contact

For refund requests or questions, contact us at hello@thumbengine.com.